Frequently Asked Questions
How can I place an order?
You can place an order through our website or by contacting us directly via WhatsApp, phone, or email. Orders are confirmed once the required 50% deposit has been received.
What payment methods do you accept?
We currently accept payment through Instapay, cash and Apple Pay.
How much do I need to pay when placing an order?
A 50% deposit is required to confirm your order. For pre-order products, a 70% payment is required when placing the order.
Can I visit the showroom before ordering?
Yes. We encourage you to visit and see our products in person before making a purchase. Showroom visits are by appointment only.
Can I request additional photos or videos of a product?
Absolutely. If you would like to see additional photos, videos, dimensions, or details before ordering, simply contact our team and we will be happy to assist.
Do you offer help choosing the right lighting for my space?
Yes. We offer a complimentary lighting selection service. Share your space, dimensions, moodboard, or requirements with us and our team can help you select pieces that suit your interior, proportions, and aesthetic.
Do you offer professional lighting design?
Yes. For larger residential, commercial, hospitality, and retail projects, we offer professional lighting design services, including lighting concepts, fixture selection, technical layouts, specifications, and supply coordination.
Do you offer installation?
Yes. We offer complimentary installation for orders of 5 or more lighting products. Installation for smaller orders can be arranged at an additional fee.
How will my lighting products be delivered?
All products are carefully packaged and handled during delivery due to their delicate nature. We take particular care to ensure fragile lighting reaches you safely and in good condition.
What should I do if my product arrives damaged or defective?
All products must be inspected upon delivery and before acceptance. Any damage, defect, or discrepancy must be reported immediately at the time of delivery. Please refer to our Returns & Inspection Policy for full details.
Can I return a product if I change my mind?
No. Once a product has been inspected and accepted in good condition, all sales are final. We do not accept returns or exchanges due to change of mind, preference, size, colour, or suitability after delivery.
Can I order a product that is not currently in stock?
Yes. Selected products are available for pre-order. Pre-order items require a 70% payment to confirm the order, with the remaining balance payable as agreed prior to delivery.
We also have a larger catalogue that we can share with you upon request.
How long will my order take to arrive?
Delivery times vary depending on product availability and whether the item is in stock or made/pre-ordered. The estimated lead time will be communicated to you before your order is confirmed.
Are bulbs included with the lighting products?
This varies by product. Please refer to the individual product listing or contact us for confirmation before ordering.
Can I request a different finish, colour, or size?
Some products are available in different finishes, colours, or sizes depending on the manufacturer. Contact us before ordering and we will confirm the available options.
Do your products come with a warranty?
Warranty coverage varies by brand and product. Please contact us for the applicable warranty terms for your chosen product.
Can I get help with installation requirements before purchasing?
Yes. If you are unsure about the electrical, ceiling, wall, or installation requirements for a product, our team can advise you before you place your order.
Where is The Edit showroom?
Our showroom is located at The Place, Mivida, New Cairo.
What are your showroom hours?
Our regular hours are 9:00 AM–5:00 PM, with flexible hours available based on appointments.
How can I contact The Edit?
You can email us at hello@theeditlighting.com.